Jambo Grill is the new restaurant at the Pittsburgh zoo. It is much larger compared to the existing restaurant, with a seating capacity of around 300 seats (outdoor and indoor included). Offers a wide range of menu options ranging from grab and go to made to order. They follow ‘Chipotle style’ service to their customers. On a pleasant, busy summer weekend they cater to around 3500 plus customers on an average.
Our stakeholder, Pittsburgh Zoo authorities approached us to evaluate the sufficiency of staffing provided using ‘Simio’ to offer best customer service.