You have been hired as a consultant by Simio Fresh Mex, a made-to-order Mexican food restaurant, where your task is to help the general manager improve the restaurant’s operations. The general manager is experienced in the food industry but has no technical or modeling background and wishes to improve Simio Fresh Mex customer service as they have been struggling to figure out operational and staffing rules.
Simio Fresh Mex handles both in-person and online orders and makes all the menu items that comprise orders on a five-station prep line. The assignment is to develop one or more Simio models of the restaurant operation and use the models to help determine the staffing, task allocation, and other operational parameters to optimize the system based on resource requirements and customer service. We provide some historical data for you to use during model development and experimentation.